Introduction
Engineering Specialists, Inc. ("ESI Nationwide," "we," "us," or "our") respects your privacy
and is committed to protecting the personal information you share with us. This Privacy Policy
describes how we collect, use, disclose, and safeguard your information when you visit
www.esinationwide.com (the "Site").
By using our Site, you agree to the collection and use of information in accordance with this
policy. If you do not agree, please discontinue use of the Site.
Information we collect
Information you provide directly
We collect personal information that you voluntarily provide when you:
- Submit a contact or consultation form — name, email address, phone number, company name, and the contents of your message.
- Subscribe to our newsletter — email address and, optionally, your name.
- Submit a case or request services — project details and any files you choose to upload.
Information collected automatically
When you visit our Site, certain information is collected automatically, including:
- Device and browser information — IP address, browser type and version, operating system, device type, and screen resolution.
- Usage data — pages visited, time spent on pages, referring URL, click patterns, and the date and time of your visit.
- Call tracking data — we use a call tracking service to dynamically display tracking phone numbers on our Site and attribute phone calls to their marketing source. This service stores a cookie on your device to maintain a consistent tracking number across your visit.
- Cookies and similar technologies — small data files placed on your device by us and our service providers. See our Cookie Policy for details.
Information from third parties
We may receive information about you from third-party platforms if you interact with our content
on social media or if you are referred to us by a partner or client.
How we use your information
We use the information we collect for the following purposes:
- Respond to inquiries — to reply to your contact form submissions, consultation requests, and case inquiries.
- Provide services — to manage your case, coordinate with our engineering and investigation teams, and communicate project updates.
- Send communications — to deliver our newsletter and updates you have opted into. You may unsubscribe at any time using the link in any email.
- Improve our Site — to analyze usage patterns, diagnose technical issues, and enhance the user experience.
- Attribute marketing sources — to understand which marketing channels drive inquiries and phone calls, so we can allocate resources effectively.
- Comply with legal obligations — to meet applicable laws, regulations, and legal processes.
How we share your information
We do not sell your personal information. We may share your information with the
following categories of service providers who assist us in operating our business:
- Email marketing and CRM providers — we use third-party platforms to deliver newsletters, manage client communications, and store contact information and email engagement data.
- Analytics providers — we use third-party analytics services to collect website usage data to help us understand how visitors interact with our Site. This data may be processed on servers in the United States.
- Call tracking providers — we use a third-party service to attribute phone calls to marketing sources and track call conversions.
- Tag management providers — we use a tag management service to deploy and manage tracking scripts on our Site.
- Project management and service delivery providers — we use third-party platforms to coordinate and deliver our forensic engineering and investigation services.
- Social media platforms — if you interact with embedded social media content on our Site, those platforms may collect information according to their own privacy policies.
We may also disclose your information if required by law, court order, or governmental regulation,
or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Cookies and tracking technologies
Our Site uses cookies and similar tracking technologies to enhance your experience and analyze
site traffic. For a detailed list of the cookies we use, their purposes, and how to manage or
opt out, please see our Cookie Policy.
Your privacy rights
California residents (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer
Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to know — you may request that we disclose what personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we have shared it.
- Right to delete — you may request that we delete the personal information we have collected from you, subject to certain legal exceptions.
- Right to correct — you may request that we correct inaccurate personal information we hold about you.
- Right to opt out — you have the right to opt out of the sale or sharing of your personal information. We do not sell personal information.
- Right to non-discrimination — we will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information in the "Contact us"
section below. We will verify your identity before processing your request and respond within
45 days as required by law.
Global Privacy Control (GPC)
We recognize the Global Privacy Control (GPC) signal as a valid opt-out preference signal
under applicable state privacy laws. If your browser or extension sends a GPC signal, we will
treat it as a request to opt out of any sale or sharing of personal information associated with
your browser. You can learn more about GPC at
globalprivacycontrol.org.
Other states
Residents of Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and other states with
consumer privacy laws may have similar rights, including the right to access, correct, and
delete personal data, and the right to opt out of targeted advertising. Please contact us to
submit a request, and we will respond in accordance with applicable law.
Data retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
- Contact form submissions and case-related data are retained for the duration of the client relationship and for a period thereafter as required for legal and professional obligations.
- Newsletter subscriber data is retained until you unsubscribe.
- Analytics data is retained in aggregate form and is not personally identifiable after collection.
- Call tracking data is retained by our call tracking provider in accordance with their data retention policies and our account settings.
Data security
We implement reasonable administrative, technical, and physical safeguards to protect your
personal information from unauthorized access, use, alteration, or destruction. However, no
method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children's privacy
Our Site is not directed to individuals under the age of 16, and we do not knowingly collect
personal information from children. If we learn that we have collected personal information from
a child under 16, we will take steps to delete that information promptly.
Links to third-party sites
Our Site may contain links to third-party websites. We are not responsible for the privacy
practices or content of those sites. We encourage you to review the privacy policies of any
third-party sites you visit.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or
applicable laws. When we make material changes, we will update the "Last updated" date at
the top of this page. We encourage you to review this page periodically.
Contact us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
